After a theft, a phone snatch or an online scam, many people in Accra shrug and move on. They doubt reporting will help, or they do not know how. Yet reporting creates a record, can help recover property and helps police track patterns of crime.
In an emergency
If a crime is happening now or someone is in danger, call the police emergency number, 191, or 112, and give your exact location.
Where to report
For non-emergencies, go to the nearest police station, usually in the area where the crime happened. Take identification and any evidence you have.
At the station
You will usually speak to an officer at the counter, who records the complaint. You may be asked to write or give a statement describing what happened.
Your statement
Be clear and factual: dates, times, places, descriptions of people, items stolen and any witnesses. Read the statement carefully before signing it.
Case reference
Ask for a case or reference number and the name of the officer handling your case. You will need these for follow-up and for insurance claims.
Evidence
Keep receipts, photos, screenshots of messages and any CCTV information. Do not delete messages in fraud cases.
Online fraud
For mobile money and online scams, report to your mobile network or bank immediately to try to block transactions, and report to the police, including specialised cybercrime units.
Domestic violence
The police have a Domestic Violence and Victim Support Unit, known as DOVVSU, for cases of domestic violence and abuse. Victims can seek help there.
Lost documents
If identification documents are stolen, a police report may be required to replace them.
Following up
Keep in touch with the investigating officer and ask about progress. Be patient but persistent.
If you are not satisfied
If you believe your case is not handled properly, you can raise the matter with senior officers at the station or through official complaint channels of the police service.
Witnesses
If you witness a crime, you can also report it. Your information may help victims and investigators, and in some cases you may be asked to give a statement or testify.
Neighbourhood watch
Some communities organise neighbourhood watch groups that work with local police. They share information about suspicious activity and help residents look out for each other.
Why it matters
Every report adds to the picture of crime in a neighbourhood. Even when property is not recovered, reports help police decide where to patrol, and that protects the next person.
