In parts of Accra, water flows from the taps every day. In others, it arrives on a few days a week, or not at all, and families fill barrels whenever it comes. Understanding how your water supply and bill work can save money and frustration.
Who supplies water
Piped water in Accra and other cities is supplied by Ghana Water Limited, formerly Ghana Water Company Limited. Homes and businesses connected to the network receive bills based on their consumption.
Meters
Most connected homes have a water meter that records how much water passes into the property. Some areas have introduced prepaid water meters, similar to prepaid electricity meters.
Reading your meter
Learn where your meter is and how to read it. Recording the reading at the start and end of a month helps you check whether your bill matches your use.
How tariffs are set
Water tariffs in Ghana are approved by the Public Utilities Regulatory Commission. Rates can differ for households and businesses, and they are reviewed from time to time.
Spotting leaks
A sudden jump in your bill may mean a leak. Turn off all taps and watch the meter; if it still moves, water is escaping somewhere. Check toilets, tanks and underground pipes.
Billing errors
If your bill seems wrong, compare it with your own readings and contact the supplier’s customer service with your account number and evidence. Keep copies of bills and receipts.
Paying your bill
Bills can usually be paid at offices, through banks and increasingly through mobile money and digital channels. Always use official payment channels.
When supply is irregular
Many households store water in polytanks and barrels. Keep storage containers clean and covered to prevent mosquito breeding and contamination.
Water tankers
During shortages, many families buy water from private tanker services. Ask about the source of the water and the cleanliness of the tanker, especially for drinking and cooking.
Boreholes
Some homes drill boreholes. Water quality varies, so it is wise to have borehole water tested before drinking it.
Saving water
Fix dripping taps, reuse water for cleaning where safe and turn off taps while brushing teeth. Small habits reduce bills and help during shortages.
Every drop counts
In a city where water supply can be unpredictable, understanding your meter and storing water safely are essential skills. They turn a stressful dry spell into a manageable inconvenience.
